Policies and Procedures


Perfect 10 Salon & Spa, LLC is committed to providing the best possible care for our patients. Please make yourself familiar with our policies and procedures as listed below. Our policies have been designed to ensure that you enjoy a truly wonderful experience with us.


Booking Appointments

Please call us at 812-590-6247 or visit our website, Perfectten.us, to book your appointment. We recommend that all appointments are made in advance to best facilitate your preferred date and time. We require a valid credit card at time of booking to secure your appointment. 

Arrival

Our clients are asked to arrive 10 to 15 minutes prior to their appointment to fill out any paperwork needed. We understand that things come up that are out of your control. Late arrivals can result in a shortened appointment time or will need to be rescheduled based upon the nature of the service you are scheduled for.

Cancellation Policy

We understand in some cases you may need to cancel your scheduled appointment. Should you need to cancel and only have one service booked, you must notify the spa 24 hours prior to your scheduled appointment. If you cancel on the same day, you will be charged a flat nonrefundable $25 fee.

If you have two or more services booked, you must notify the spa 48 hours prior to your scheduled appointments. If you cancel on the same day as your scheduled appointment, you will be charged 20% nonrefundable fee of your scheduled services.

Should an emergency situation arise, please share that information with us. Each situation will be addressed on a case-by-case basis. 

Gift Cards

Our gift cards can be purchased at the spa or over the phone. If you purchase a “Get More for Less gift card”, it cannot be used on any discounted services or packages. If you are purchasing as a gift for someone else, it must go in the receivers’ name in our system. The value of the gift card may be exchanged for services and products. They are non-refundable and cannot be redeemed for cash. The gift card must be presented at the time of service and used within one year. We are not responsible for lost or stolen gift cards. 

Smart Phone Use

In consideration of other guests and to ensure a relaxing spa experience for yourself, we ask that you silence your cell phone and refrain from speaking, participating in live video conversations, or playing any audio or video without the use of headphones. Guests who use smart phones in such a manner will be kindly asked to refrain or to continue outside.

Refund Policy

No refunds will be issued for proper services rendered. No returns for skin care or facial products. At the salon discretion, spa credit may be given on a case-by-case basis.

Personal Property

Some services may require you to remove personal items or jewelry, you may want to leave these items at home as Perfect 10 is not responsible for lost or damaged belongings.

Children

For Safety reasons and insurance purposes, children are not permitted in any treatment room. We do not have facilities to care for children and children may not be left unattended in waiting area. We hope that you understand we cannot assure their safety in a professional environment.

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